Frequently Asked Questions (FAQ) – Akattra

We know you may have questions while shopping online. Here are some of the most common queries our customers ask.

🛒 Orders

Q1. How do I place an order on Akattra?
Simply browse our products, add items to your cart, and proceed to checkout. Fill in your details, choose a payment method, and confirm your order.

Q2. Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once shipped, you may request a return after delivery.

🚚 Shipping & Delivery

Q3. How long will my order take to arrive?
Orders are usually delivered within 3–7 business days depending on your location. Remote areas may take a little longer.

Q4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking ID to check your delivery status.

Q5. Do you offer international shipping?
Currently, we ship within India only. International shipping will be introduced in the future.

💳 Payments

Q6. What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, wallets, and Cash on Delivery (COD) in select locations.

Q7. Is it safe to make payments on Akattra?
Yes, all payments are processed through secure and encrypted payment gateways. We do not store your card details.

🔄 Returns & Refunds

Q8. What is your return policy?
Products can be returned within 7 days of delivery, provided they are unused and in original packaging.

Q9. How do I request a refund?
Email us at 📧 chirantnssn@gmail.com with your Order ID and reason for return. Once approved, refunds are processed within 5–7 business days.

Q10. Are shipping charges refundable?
Shipping charges are non-refundable unless the product was defective or wrongly delivered.

👩💻 Customer Support

Q11. How can I contact Akattra customer care?
You can reach us at 📧 chirantnssn@gmail.com. Our support team is available Monday to Saturday, 10 AM – 7 PM.

Q12. How quickly will I get a response?
We usually reply within 24–48 hours.

📦 Miscellaneous

Q13. Do you offer gift wrapping?
At present, we do not offer gift wrapping. We plan to add this service soon.

Q14. Can I change my delivery address after placing an order?
Yes, you can request an address change before the order is shipped by contacting our support team.

Still have questions?
📧 Email us at: chirantnssn@gmail.com
We’re always happy to help!